In the problem-solving process, which step focuses on exploring what has caused the problem?

In the problem-solving process, which step focuses on exploring what has caused the problem?

• A. Define the Problem
• B. Develop Alternative Solutions
• C. Determine the Root Cause(s) of the Problem
• D. Evaluate the Outcome

Answer: (C)

Root cause analysis is the step that digs into why a problem occurred, looking beyond symptoms to identify the underlying factors. By asking why the issue happened and tracing back through processes, you reveal the true drivers rather than just the visible effects. This approach helps prevent recurrence because it targets the actual origin, not just a quick fix. Techniques like asking successive “why” questions or using a cause-and-effect diagram help separate root causes from surface problems. The other steps serve different roles: defining the problem clarifies what needs solving; developing alternative solutions generates possible fixes; and evaluating the outcome checks whether the chosen solution actually worked after implementation.

Root cause analysis is the step that digs into why a problem occurred, looking beyond symptoms to identify the underlying factors. By asking why the issue happened and tracing back through processes, you reveal the true drivers rather than just the visible effects. This approach helps prevent recurrence because it targets the actual origin, not just a quick fix. Techniques like asking successive “why” questions or using a cause-and-effect diagram help separate root causes from surface problems. The other steps serve different roles: defining the problem clarifies what needs solving; developing alternative solutions generates possible fixes; and evaluating the outcome checks whether the chosen solution actually worked after implementation.